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Managing Your Wedding Registry

How do I change the items on my wedding registry?

You can log in and remove items and add new ones whenever you wish. You'll find this option next to each product on your registry. You can also leave them and swap them out when you close your registry. When closing your wedding registry, we can also issue you a voucher to the value for you to use at a later stage. We do not offer refunds on registry purchases, unfortunately.

How many items should I have in my wedding registry?

A good registry has a wide variety of items and prices to cater for guests of all pockets and tastes. Check how many guests you have invited to your celebration and make sure there are enough items on your registry for all of them, plus a few more.

How do I know what has been bought?

Opt In to our Thank you Manager service and receive live updates including an email every time a guest buys you a gift, including their name, the gift and their gift message. Otherwise you can elect to Opt Out — you will be able to see which items have been purchased, but not by whom. The full list will be available when you close your registry.

How do the Family Discount vouchers work?

On registering, we will email you three voucher codes that you can send on to three special guests of your choice. The vouchers are for a 10% discount off any gift on your wedding registry, provided your guest spends R850 or more.

What happens if something I wanted becomes unavailable during the course of my wedding registry?

If you’ve registered for a product and then we run out of stock, it is likely that product will be removed from your Guests' View temporarily until it comes back in again. If the item is discontinued, it will also be removed but we notify you of any such changes on your Edit interface so that you can manage your Registry accordingly. If the item goes out of stock or gets discontinued after a guest has ordered it we’ll contact you to let you know when you close your registry, and you can either take a voucher for the value, choose another item to replace it, or wait for new stock to arrive.

Please be aware that we don’t ‘reserve’ your stock as soon as it’s bought by a guest to allow you the flexibility to make swaps/exchanges before closing - therefore stock issues do occur from time to time - we ask for your understanding and patience in this regard and our customer support team will always do their utmost to help and keep you in the loop at all times.

How and when will I receive my gifts?

Your gifts will be delivered to your door via Courier on a day that suits you, approximately 3 days after you have finalised and closed your wedding registry. If there are some items you are still waiting for we will part ship the bulk of your gifts straight away and the balance as soon as the stock arrives.

What if I am not based in South Africa?

We deliver registries for free throughout South Africa.

Still a bit stumped? Send us an email or call 0861 702 4969.

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