Can I buy actual products from Yuppiechef retail stores?
Absolutely! Our physical retail stores aren't showrooms or concept stores, but fully functional retail shops with thousands of products to buy.
Is everything you sell online available in your physical stores?
We stock thousands of different products in our stores, but because of the limits of physical space (which is relatively new to us!) each store only holds a selection from our much bigger online range. Customers can, however, pay in store for anything that we sell online and have it delivered to their homes, or choose to come and collect it from the store when it is ready.
As soon as each store is granted a liquour license we are able to sell alcohol from that location.
Is your pricing the same in physical stores as it is at Yuppiechef.com?
Yes, our pricing and special offers are identical no matter which Yuppiechef channel you choose to shop through.
Can I use a voucher I received via the website to shop in Yuppiechef stores?
Yes, Rand amount vouchers and percentage vouchers that you have received from Yuppiechef can be redeemed in stores, provided that they haven’t expired. Check your voucher balance.
Do the Yuppiechef stores do product demos?
Our stores have functioning cooking and coffee areas to show-off products, and we're experimenting with what is most useful and engaging for customers over time. To date, we've done several demos at our Willowbridge store in Cape Town, with more to come in the following months.
Will the Yuppiechef store staff be able to help me with my Wedding Registry? (or monthly subscription / lost password / cheese soufflé recipe…?)
Yes! We have hired fantastic store teams who spend more than a month in intensive training at Yuppiechef HQ learning about every part of the business, and shadowing the different teams. They should know the answers to most of your Yuppiechef-related questions, and they have a hotline to the right people to help with the rest.
They also have extensive and varied foody backgrounds, so the chances are pretty good that they can help with that soufflé recipe.
Do the Yuppiechef stores have Wifi?
Yes, there is free wifi in the store and also computers for you and a staff member to look up products and information. You can also scan product QR codes on your mobile phone to instantly look up product information and customer reviews online.
If I buy something online and choose to collect it from a Yuppiechef store, how long will it take to get there?
If we have everything from your order available in our warehouse (the product pages will say “can ship immediately”) your order should be ready for collection at a Yuppiechef store within 24 hours of payment. However, to avoid a wasted trip it is important to wait to receive the email that lets you know that your parcel has arrived at the store.