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Returns & Aftersales

Processing Returns & Repairs

How do I return an order? If we have delivered the wrong product, a faulty product, or if you received your order and it was not in one...

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6 Things you should know about returning an item

You may return most new, unopened items within 30 days of delivery for a full refund. Returns of unwanted or defective items outside of...

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Possible reasons for returning an item

Delivered Damaged The item is broken and it looks like this damage probably happened during shipping. Faulty (Not Used) The product is...

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Returning Broken / Faulty Products

My order arrives broken, what do I do? That never happens. Jokes. We are humans, not machines :) If you received your order and it was...

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Repair Costs and Warranty Info

What costs could I incur when I send a product in for repair? If your product is out of its warranty period, you will incur shipping and...

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Refunds

How will I know that my refund has been processed? We will send you an email notifying you of your refund as soon as it has been processed....

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Where to find a serial number for a return

Where to find a serial number Serial numbers can be tricky to spot sometimes. Here are the three most common places to find them....

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International Repair & Returns Policy

What is your returns policy for international orders? If your product arrives broken or not working we will replace it at our cost....

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