You may return most new, unopened items within 30 days of delivery for a full refund. Returns of unwanted or defective items outside of these specified time limits will incur a collection fee of R100.
The returning product must be packed, in it's original packaging, in another box with as much padding and protective packaging as possible so that it can travel safely back to us. Returns that are sent back otherwise will have a 10% repackaging fee levied against them.
If a new item is defective in any way this must be reported to us as soon as reasonably possible. We highly recommend testing out your purchases as soon as you receive them to make sure that everything is in full working order.
If you return an item outside of our specified time limits you will be offered a Yuppiechef voucher refund or a product exchange. If you specifically require another form of refund (i.e. credit card or EFT), a 7% fee of the refund amount will be charged.
Unwanted items returned after 6 months of purchase will not be refunded.
We are unable to accept any returns via the post office, but will arrange for our courier to collect these from you.
