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If on receiving your order you are not delighted with your purchase, let our customer service team know within 14 days and we will gladly collect it at our expense and provide you with a refund provided the item is in its original condition and original packaging.
If you have used a product and found it to be damaged or faulty we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance.
Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.
What is your returns policy for international orders?
If your product arrives broken or not working we will replace it at our cost. Before returning a product, we do require that you first request authorization from our customer service team by emailing them at firstname.lastname@example.org.
What if I need my product repaired?
Support for repairs within warranty or general repairs may vary according to the availability of support from local agents.
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